Customer Communication

The right information
at the right time
with proactive customer communication

Outstanding customer communication during the delivery process

Communication is your decisive factor in the delivery process. With our shipping solution, you can proactively keep your customers up to date with automated status messages about the delivery status as e-mail. 85% of customers click on the tracking link. Create a continuous and consistent brand and customer communication during the delivery process with a tracking page in the shop's own design. Your customers will thank you for it.

Optimize customer support efficiency

Your customer wants to know where their parcel is at all times. Your customer will be informed about the delivery status in real-time by automated and proactive notifications. This can reduce the customer service requests about the delivery status by up to 30 %. This significantly reduces customer support efforts and ensures a high level of customer satisfaction.

Optimize customer communication

Customer success story Optimal shipping experience, optimal communication about the delivery status

The on-demand art shop produces individual products for its customers. That takes time. That’s why the company relies on continuous customer communication during production and shipping. Learn how Juniqe perfects the art of customer communication with Seven Senders.

Read full story

Our Platform - All services at a glance

Achieve seamless customer communication - use the following services

Notifications

Send fully automated proactive status updates during shipping. Keep your customers up to date with the latest updates.

Tracking

Keep your customers informed about the shipping status with a tracking page in the shop's own design.

Analytics

Detect irregularities in the shipping process before your customer does. All information flows together in monthly reports.

Delivery

Use local shipping as a competitive advantage. Increase customer satisfaction and save costs. Benefit from the best local service at the best price.

Return portal

Integrate our Return portal into your customer account. This not only provides you with the best returns solution, but also another touchpoint with your customers.

Insurance

Protect yourself from unexpected costs with our insurance solution. An assigned contact person will answer all your questions about complaints.

Labels

Use our uniform Seven Senders interface to connect all European carrier networks.

Parcel finder

Make everyday life easier for your customer service and operations staff with our search engine for all information on individual shipments. Create the information basis for optimal decisions.

Communication center

Use our cockpit for invoice verification, to download confirmation of receipt or analysis of contract parameters and also benefit from data-driven processes.

Optimize customer communication now

Do you need seamless customer communication during shipment?

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Learn more about our range of services

How to take your shipping to the next level with Seven Senders

Optimize your Europe-wide shipping

With our carrier network, you achieve maximum flexibility with minimum complexity and serve every European market in a short time. You benefit from the strengths of the individual carriers - everything from a single source.

Reach customers Europe-wide

Use data to optimize the delivery process

Gain insight into the performance of your entire supply chain and increase the significance of your reports through harmonized data across all carriers. Optimize your delivery process on the basis of numerous evaluation options.

Data-based optimization of the shipping process

Grow internationally with the right carrier strategy

Learn in our whitepaper how to create the optimal delivery experience to conquer new markets Download now

Insights and inspiration on the latest topics in e-commerce and logistics: Read exciting articles in our online magazine Discover now

Why the last mile is so crucial. Our founders discuss the complexity of shipping. Read now

"Our customers are satisfied because their customers are satisfied. That's the engine that drives us." Inform now