The right information
at the right time
with proactive customer communication
Outstanding customer communication during the delivery process
Communication is your decisive factor in the delivery process. With our shipping solution, you can proactively keep your customers up to date with automated status messages about the delivery status as e-mail. 85% of customers click on the tracking link. Create a continuous and consistent brand and customer communication during the delivery process with a tracking page in the shop's own design. Your customers will thank you for it.
Optimize customer support efficiency
Your customer wants to know where their parcel is at all times. Your customer will be informed about the delivery status in real-time by automated and proactive notifications. This can reduce the customer service requests about the delivery status by up to 30 %. This significantly reduces customer support efforts and ensures a high level of customer satisfaction.
The on-demand art shop produces individual products for its customers. That takes time. That’s why the company relies on continuous customer communication during production and shipping. Learn how Juniqe perfects the art of customer communication with Seven Senders.
Our Platform - All services at a glance
Achieve seamless customer communication - use the following services
Send fully automated proactive status updates during shipping. Keep your customers up to date with the latest updates.
Keep your customers informed about the shipping status with a tracking page in the shop's own design.
Detect irregularities in the shipping process before your customer does. All information flows together in monthly reports.
Use local shipping as a competitive advantage. Increase customer satisfaction and save costs. Benefit from the best local service at the best price.
Integrate our Return portal into your customer account. This not only provides you with the best returns solution, but also another touchpoint with your customers.
Protect yourself from unexpected costs with our insurance solution. An assigned contact person will answer all your questions about complaints.
Make everyday life easier for your customer service and operations staff with our search engine for all information on individual shipments. Create the information basis for optimal decisions.