Convenient returns solution
Enable your customers to generate their return label with a few clicks via the Return Portal. Send proactive, fully automated status updates on the return and keep your customers up to date. Offer the best return experience for your customers and increase the re-purchase rate through a transparent returns process!
Simple integration for your returns
With the connection to our delivery platform, our solutions and services for the perfect return are directly available to you. Get access to our local carrier network and work with the best carriers for your returns! Your advantage: one contact for the entire process: Seven Senders.
Returns like the local market leaders
Offer your customers a seamless and simple returns process - no matter which country they are in. Integrate the Return Portal into your shop system and adapt it individually to your corporate design. Our returns solution is automatically available in 14 languages - so you have one solution for all countries you deliver to!
Quick and easy returns
Retain your customers
_01
Simple log-in
Your customer logs into the Returns Portal with their e-mail address and order number.
_02
Selection of the article and reason for return
The article and the reason for return are selected. A multiple selection is also possible.
_03
The return label is created
The customer can print the return label directly. The overview describes the next steps in the returns process.
_04
Return confirmation and reimbursement
The customer will receive confirmation of the return and the refund will be initiated.
_05
Track the status of the return
With the tracking page, customers can see the status of the return, from drop-off to the warehouse.
_06
Return is successfully processed
After the return parcel has been processed in the warehouse, your customers are proactively informed about the successful return.
Benefit from the Return Portal
- Up to 0,6 EUR cost saving per return
- Best carrier solution for your returns
- 1 partner for the entire returns process
- Up to 15% sales increase *
*Assumption fashion industry with a 30% return rate and early stage reimbursement
Convenient returns solution
Convincing alone - combined even better
Extend the returns experience with our additional services to help you grow, scale and provide the perfect returns experience for your customers
A simple and convenient returns solution is essential for customer loyalty. Become a returns professional with our 5 tips!
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