RETURN PORTAL

Quick and easy returns

Start your returns

Cost savings through on-demand returns solution

Let your customers create the return label as required. Costs are only incurred for used return labels!

Increase in turnover through transparent returns process

Increase the repeat purchase rate of your customers! Refund the costs as soon as the return is handed in at the drop-off point.

Convenient returns solution

Enable your customers to generate their return label with a few clicks via the Return Portal. Send proactive, fully automated status updates on the return and keep your customers up to date. Offer the best return experience for your customers and increase the re-purchase rate through a transparent returns process!

Simple integration for your returns

With the connection to our delivery platform, our solutions and services for the perfect return are directly available to you. Get access to our local carrier network and work with the best carriers for your returns! Your advantage: one contact for the entire process: Seven Senders.

Returns like the local market leaders

Offer your customers a seamless and simple returns process - no matter which country they are in. Integrate the Return Portal into your shop system and adapt it individually to your corporate design. Our returns solution is automatically available in 14 languages - so you have one solution for all countries you deliver to!

Quick and easy returns

Retain your customers

Simple log-in
Selection of the article and reason for return
The return label is created
Return confirmation and reimbursement
Track the status of the return
Return is successfully processed

_01

Simple log-in

Your customer logs into the Returns Portal with their e-mail address and order number.

_02

Selection of the article and reason for return

The article and the reason for return are selected. A multiple selection is also possible.

_03

The return label is created

The customer can print the return label directly. The overview describes the next steps in the returns process.

_04

Return confirmation and reimbursement

The customer will receive confirmation of the return and the refund will be initiated.

_05

Track the status of the return

With the tracking page, customers can see the status of the return, from drop-off to the warehouse.

_06

Return is successfully processed

After the return parcel has been processed in the warehouse, your customers are proactively informed about the successful return.

Benefit from the Return Portal

  • Up to 0,6 EUR cost saving per return
  • Best carrier solution for your returns
  • 1 partner for the entire returns process
  • Up to 15% sales increase *

*Assumption fashion industry with a 30% return rate and early stage reimbursement