Analytics
Standardized tracking data gives you granular visibility into every carrier and logistics provider. Detect and resolve shipping issues before they reach your customers, and before they put your platform revenues at risk.
Delivery expectations vary across Europe. Your shipping strategy should too.
We give you access to the local last-mile carriers your European consumers expect.
We take care end-to-end.
We collect your parcels directly from your warehouse and sort them by carrier at our hub, based on destination country. For larger volumes, we inject shipments directly into the carrier hub in the destination country.
From there, the local last-mile carrier takes over final delivery to your customer, using whichever provider performs best in that specific market. This means faster, more reliable delivery without you having to manage individual carrier relationships across every country you sell into.
Your returns experience determines whether customers come back.
We provide your international customers with a local, convenient returns experience.
A truely local return experience.
Your customers drop off returns at their preferred PUDO or locker, wherever is most convenient for them. We then consolidate these returns at a local hub, so shipments are bundled efficiently before crossing the border. From there, we handle the cross-border transport and deliver the returns straight back to your warehouse, giving you a fully managed reverse logistics flow without added complexity on your end.
Delivery expectations vary across Europe. Your shipping strategy should too.
We give you access to the local last-mile carriers your European consumers expect.
end-to-end management
by one provider.
thanks to optimized
cross-border logistics.
due to competitive pricing
leveraging consolidation effects.
Consumers in Switzerland, the UK and Norway expect duty-paid delivery. The customs complexity behind it shouldn’t slow your business down.
We solve both: a seamless local returns experience for your customers, and full recovery of paid taxes and duties for your business.
How we make the customs border disappear.
We handle full export and import customs clearance for your international shipments. Depending on your shipment profile, we clear goods directly at the border or consolidate exports in bulk for transit, whichever approach is most efficient.
Your customers always receive their parcels DDP (Delivery Duty Paid), so there are no surprise costs on their end. We actively work to minimize duties by securing the most competitive customs solution available for each shipment.
Cross-border returns in Switzerland, the UK and Norway can erode customer loyalty — and come with unexpected customs charges.
We give your customers a seamless local delivery experience, while your team enjoys fully digital, hassle-free customs clearance processes.
Returns from non-EU made easy.
Your customer sends their returns to our local hub, where we open and inspect every parcel on arrival. Data is instantly available to you, so you can process refunds while the parcel is still in CH, UK, or NO, no need to wait for it to travel all the way back.
Any duties paid on the outbound shipment are reclaimed, and we ship back the consolidated returns to your warehouse.
Consumers in Switzerland, the UK and Norway expect duty-paid delivery. The customs complexity behind it shouldn’t slow your business down.
We give your customers a seamless local delivery experience, while your team enjoys fully digital, hassle-free customs clearance processes.
based on digital and seamless data flows.
due to proven expertise.
which makes your customers feel
they ordered locally.
Every last mile carrier works with a different label, different tracking events, different claims portals. We unify 100+ local last mile carriers and make them feel like one.
Standardized tracking data gives you granular visibility into every carrier and logistics provider. Detect and resolve shipping issues before they reach your customers, and before they put your platform revenues at risk.
Analytics
Data analytics of your shipping and warehouse providers.
Labels
One single API for all last-mile carrier labels.
PUDO Locator
One database to enable pickup point delivery in all countries.
End-to-end Tracking
Standardized tracking data across all carriers.
Return Portal
One return portal for all your webshops and carriers.
Claims & Liability
Same liability and claims portal for all your international parcels.
AI-agent-based claiming: we recover your money for lost, damaged, and delayed parcels.
AiME reads, classifies and files claims with the same precision as your best operator – at a fraction of the cost.
“Through the cooperation with claim.me, TQG is able to reduce the impact of delivery issues while improving operational efficiency with 85% less manual effort, ensuring our team stays tocused on what matters: fueling our community.”
Aygül Humphrey
Team Lead Customer Support
International at ESN
80%+ less time spent on claims.
~20% more refunds ccc.
Transparency across all claims and their statuses.
Our API connects directly to your platform.
Send shipment data, invoice records, and claim details without friction.
claim.me handles the rest.
