Customer Success Story: Bergzeit

Logistical summit: Bergzeit expands successful partnership with Seven Senders

If you want to expand internationally – especially in the highly competitive e-commerce sector – you need strong partners who know the individual markets inside out and have the necessary knowhow in logistics. The outdoor specialists at Bergzeit have known since 2016 that they can rely on the delivery experts at Seven Senders.

“Thanks to the cooperation with Seven Senders, we are able to meet the challenges of cross-border shipping and the potential difficulties of shipping bulky goods in the best possible way. We really appreciate this cooperation,” says Dennis Wiesinger, Customs and Transport Manager at Bergzeit

Bergzeit has been delivering its goods – from backpacks to bikepacking tents – with Seven Senders in Switzerland for eight years. Later the cooperation expanded to include Italy and as of July 2024, Benelux countries and France will be added. The partners are also launching a new solution for shipping bulky goods to various European destinations.

Improving the customer experience with a local carrier network

Based on the positive experience, the cooperation is now being extended to Belgium, the Netherlands and France. With Seven Senders, the Bergzeit logistics team can select the delivery partner from the provider’s extensive carrier network that best suits the needs and requirements of each market’s customers.

By switching to local carrier management, Bergzeit hopes to achieve a more tailored customer experience and positive business development. .

The focus is on growth in various, currently still smaller markets, which are to be developed in the future

Bulky goods transportation? No problem!

Another area Bergzeit covers with Seven Senders is the transportation of large and bulky goods, which can often lead to problems with handling and delivery to the customer. As an outdoor provider, the company’s range includes touring skis and other winter sporting goods, which some carriers either do not ship at all or only with a high bulky-goods surcharge as the products exceed standard parcel maximum dimensions and weights.

The most important thing was that the solution should measurably simplify processes. Another requirement was that the new system had to take into account restrictions in the Bergzeit warehouse, such as the outbound goods area.

The solution was found in a very close exchange and could only be successfully implemented because both parties worked constructively and together on the new setup through on-site visits, workshops, brainstorming sessions, and personal contact. The input of the warehouse staff and their great interest in change and optimization played an important role. Everyone was brought on board.

“Thanks to the new local partners and the support
from Seven Senders, we were able to develop a
completely new, operationally smart solution and
also massively reduce shipping costs,” says Dennis Wiesinger, Customs and Transport Manager at Bergzeit

Increased sustainability thanks to PUDO

Seven Senders and Bergzeit are also pursuing similar goals in the area of sustainability. In this context, Bergzeit plans to offer PUDO deliveries – PUDO stands for pick-up and drop-off points – in various markets. Last mile emissions can be reduced by up to 300 grams of CO2 per parcel if pick-up and drop-off points are used instead of home delivery.

Bergzeit can offer this option at checkout using the Seven Senders PUDO Locator, which provides all relevant PUDO location information in a user-friendly form independent of the carrier. Via the Seven Senders single API, retailers only need one integration to access all European PUDO carriers.

A partnership characterized by transparency and commitment

“Sustainability and an optimal customer approach have enormous significance to Bergzeit. That’s why it is important to ensure the most economically viable and sustainably optimized process is ensured across the entire transport route. We also want to offer an optimal customer journey. Reliability on the last mile is immensely important. Seven Senders provides us with optimal support for all these goals,” summarizes Dennis Wiesinger.

He continues: “Above all, the fast and proactive transfer of information helps us to adapt our customer communication to ad hoc events such as strikes or heavy snowfall, thus creating transparency for the customer. The cooperation is characterized by commitment with a special focus on small but very important issues.”

Our other articles

Customer Success Story: Bergzeit

Logistical summit: Bergzeit expands successful partnership with Seven Senders

Improving the customer experience with a local carrier network

Bulky goods transportation? No problem!

Increased sustainability thanks to PUDO

A partnership characterized by transparency and commitment

Our other articles

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Looking forward to improving your cross-border setup.