Customer Success Story

Download Outfittery Customer Success Story for free. Get the insights

A stylish outfit with just a few mouse clicks: Austrian customers of the online style consultants benefit from reliable and fast deliveries. 

Men dislike high-street shopping. While the girlfriend walks for hours from shop to shop and changing room to changing room, he trots along annoyed or at least bored and is degraded to the role of a bag carrier. This or something similar is the stereotype of the male buyer in the minds of many people. It’s no wonder that many prefer to look online for smart new shoes or a smart jacket for spring. The fashion experts at Outfittery want to help men who are plagued by shopping and fashion insecurities. Europe’s largest personal shopping service for men advises all those who want to develop their style. After answering a few questions, they receive a box with their very personal outfit, tailored to their preferences, size and budget. For shipments to Austria, the e-commerce provider from Berlin has been receiving support from the logistics and parcel shipping experts at Seven Senders since 2017.

No chance for shopping stress! 

At Outfittery, a personal stylist puts together a selection of clothes for customers, which are then conveniently sent home for fitting. To select the ideal wardrobe, the stylists are supported by algorithms. What the customer likes, they keep, the rest is sent back free of charge. There are around 100 fashion brands on offer. Outfittery’s goal: to make shopping for men as relaxed and easy as possible. The Berlin company was founded in 2012 by Julia Bösch and Anna Alex and merged with the Curated Shopping Group in May 2019. It employs around 450 people, the majority of whom are stylists. Outfittery has so far dressed around one million men and is currently active in Germany, Austria, Switzerland, the Netherlands, Belgium, Luxembourg, Sweden, Denmark and France.

Shipping and delivery are a central part of the customer experience

The focus of Outfittery’s target group approach is the convenient purchase of high-quality outfits, which have been put together by experts. This also includes a good delivery experience, because in the flourishing online business, consumer expectations of service are also increasing.

If you want to learn how Outfittery provides the perfect customer experience for its customers while saving a day on delivery, click on this link.

Get the latest news from the delivery experts

Subscribe to our monthly newsletter and stay up to date

Subscribe now!