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Customer Operations Manager (m/w/x)


About us
Seven Senders is the leading delivery platform to ship parcels. The company connects shippers with its carrier network of over 100 carriers in Europe, enabling them to use excellent local shipping as a competitive advantage. With additional delivery services such as Claims Center, Insurance, Return Portal and Labels, Seven Senders makes international shipping a simple matter. Automated shipping notifications, tracking and monitoring solutions ensure a transparent shipping process. Monthly reports and analyses enable data-based optimization of international shipping performance. Shippers receive everything from a single source and reduce complexity. 

You will have an impact on the following topics:

The Operative Account Manager (f/m/x) manages our existing customers on a process and structural level and thus differentiates them from our customer service.


  • Interface function between all operational stakeholders (internal, external, customer) and account management
  • Monitoring of relevant KPIs and identification of improvement measures
  • Peak and holiday planning in close coordination with our customers and the Supply Chain Planning Team
  • Support in troubleshooting and in the preparation of operational performance analyses for the account management team
  • Developing, implementing and securing short term as well as long-term measures for process improvements


With these skills, you complete our team:

  • You have successfully completed an apprenticeship or a degree in the commercial or logistics sector or have professional experience in a comparable position.
  • You have several years of experience in operational areas in the field of warehousing, transport or parcel services; ideally in e-commerce.
  • Your experience in B2B customer contact helps you to solve critical situations through confident communication.
  • Fluent French, English and German business fluent.
  • Dutch are an advantage
  • Solid knowledge of MS Office applications and a data-driven way of working round off your profile.


This is what you can expect from Seven Senders

We are a fast-growing and well-established company and now, after six years on the market, we’ve expanded from being a Start-up to a global (player) and grown-up company. Remaining a true start-up at heart - we are creative, dynamic, innovative, and agile. What sets us apart is that we are at the forefront of the latest trends, promoting continuous improvement and learning while our processes are optimized and occur automatically. We believe in international logistics. With employees from over 40 different nations, this is part of our DNA. Accordingly, our corporate language is English. 

  • A stable workplace in an established and fast-growing market 
  • An unlimited/permanent employment contract in Germany
  • Flexible working hours
  • Alternative working models including part-time options
  • Subsidy for company pension scheme (BAV)
  • Full access to the 7S Academy portfolio with a wide range of training for all our employees
  • Relocation support to Germany 
  • Language courses (German & English)
  • A modern, digital workplace
  • Access to "Corporate Benefits"
  • Referral bonus program “Employees refer employees” 
  • Centrally located office (in the heart of Berlin)
  • Large selection of free drinks and snacks
  • Time out for (remote) team events (e.g.kicker, team lunch, hack days) 

We are looking forward to you and your application - Your Seven Senders People Team!

Seven Senders und COVID-19

Die Logistikbranche verzeichnet durch die Corona-Pandemie ein starkes Wachstum. Davon profitiert auch Seven Senders. Unser Erfolg basiert zudem auf unserem wachsenden Kundenstamm sowie der Erweiterung unserer Zielmärkte. Daher freuen wir uns, Dir langfristig einen sicheren und stabilen Arbeitsplatz bieten zu können. Um Dir in Zeiten der Corona-Pandemie größtmöglichen Schutz gewährleisten zu können, bilden wir unseren gesamten Recruiting- und Onboardingprozess digital ab. Dementsprechend unterstützen wir auch das mobile Arbeiten in der aktuellen Corona-Pandemie.

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